1. How to request deletion
Send an email to hello@thermoremix.com from the email address associated with your Thermoremix account. Mention “Account Deletion” in the subject line for priority processing.
If you signed up via Google, Apple, or Facebook, please tell us which service you used — we identify your account by the email returned by the provider.
2. What gets deleted
- Your account (email, display name, profile picture, hashed password).
- All your adapted recipes and their original versions.
- Your preferences (Thermomix model, language, notifications).
- Your in-app activity history (adaptations, searches, ratings).
- Your OAuth identifiers (Google ID, Apple ID, Facebook ID).
- Your Stripe subscription (cancelled and then unlinked from your user profile).
3. What might be temporarily retained
Some data may be retained to comply with our legal obligations — this is mandated by law, not our choice:
- Invoices and payment receipts — 10 years (Commercial Code art. L123-22), anonymized as much as possible.
- Connection logs — 1 year (LCEN art. 6-II), for security and fraud prevention.
- Aggregated anonymized statistics — no link possible to your identity.
4. Timelines
- 48 business hours — your account is deactivated, you can no longer log in, your recipes are no longer accessible.
- 30 days — permanent deletion from the database and current backups.
- Confirmation — you will receive a confirmation email at each step.
5. Before you go
If the deletion is due to a specific issue (bug, failed recipe, unwanted subscription), we'd really like to know and try to fix it first. You can also simply cancel your subscription while keeping the free account. But if the decision is made, we'll delete it without question.
6. If you're not satisfied
You have the right to file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr/fr/plaintes.