Help & contact
Got a question? We're here.
The ThermoRemix team replies within 24 business hours. Write to us directly, or check the answers to the most frequent questions below.
Contact us by email
Describe your problem or suggestion in a few lines; if it's a bug, mention your iPhone model and the app version. We'll get back to you quickly.
Frequently asked questions
My adaptation doesn't look right, what should I do?
Try again with a more complete source text (ingredients + detailed steps). Our AI follows a strict Thermomix specification, but if the source recipe is incomplete, it may make assumptions. You can always edit any step manually after the adaptation.
Sending to the Thermomix isn't working
First check that your Cookidoo® account is properly connected in the app Settings (Thermomix section). If you see "Not connected", start the connection and accept synchronization. If the failure persists, contact us at hello@thermoremix.com.
How do I cancel my subscription?
On iPhone: iOS Settings → your name at the top → Subscriptions → ThermoRemix → Cancel Subscription. On the web: go to your account page and click "Manage my subscription". Cancellation takes effect at the end of the paid period.
Can I get a refund?
Subscriptions purchased in the App Store are managed by Apple: request a refund via reportaproblem.apple.com. For web subscriptions (Stripe), write to us at hello@thermoremix.com — we review every request individually.
Does my subscription work on iPhone AND on the web?
Yes, sign in with the same ThermoRemix account on iPhone and on www.thermoremix.com: your subscription is recognized everywhere, regardless of where you signed up.
How do I delete my account?
Go to your account page, at the very bottom of the page, "Delete my account" section. This immediately erases all your data (recipes, collections, history). The action is irreversible.
Also check our Terms of Use and our Privacy Policy.